Form: Unable to access form

Bom dia, alguns clientes estão relatando que meu formulário não abre, e fica tudo branco, não sei se ao atingir o espaço ou algo nesse sentido, vocês poderiam me ajudar?

Hi xpagenciademarketing,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. When I visited the link to your form, I am not able to replicate the issue that your user is having. Check out these screencasts below:

Desktop

Mobile

I cleared your form's cache to remove the piled-up cache in your forms that could be causing the problem. Can you have your user try again to see if the problem is the same?

Once we hear back from you, we'll be able to move forward with a solution.