Erro no armazenamento de arquivos

Olá, Boa tarde!

Em um formulário existe um campo obrigatório para fazer o upload de arquivos. No entanto, ao longo do dia de hoje os arquivos não estão aparecendo na planilha de respostas nem na caixa de envios, ou seja, está se perdendo informação das submissões realizadas. Como recuperar essas informações e qual o motivo dessa ocorrência?

Atenciosamente,

Hi Frankie,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in Portuguese the language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. Are you referring to this form? I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. I was able to resolve it by disabling the Reset button option on your Submit element. Let me show you how:

1. In Form Builder, select your Submit element and click on the Gear icon to open its properties.
2. Under Advanced tab, turn OFF the Reset Button.

As for the uploaded files, can you tell us if you have received them in your email notification?

Reach out again if you have any other questions.