Erro no preenchimento do formulário.

  • Sayeg
    Perguntado em 12 de julho de 2023 às 12:11

    Boa tarde, estamos preenchendo todos os campos do formulário, e aparece um erro no final, já aconteceu outras vezes, poderia me ajudar.
    Erro no preenchimento do formulário Screenshot 20

    Jotform Thread 5321790 Screenshot
  • Ryan Jotform Support
    Respondido em 12 de julho de 2023 às 14:37

    Hi Sayeg,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in Portuguese the language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response.

    With that being said, let me assist you with your inquiry. Are you referring to this form? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my result:

    Erro no preenchimento do formulário Screenshot 30
    Based on the form error, it seems that your "Upload de Arquivos" is the issue as it appears to be required. Can you try to turn ON the Required option of that field and turn it OFF again? Let me show you how to do it:

    1. In Form Builder, select your "Upload de Arquivos" field and click on the Gear icon to open its properties.
    2. Under General tab, turn ON the Required option.

    Erro no preenchimento do formulário Screenshot 41
    After that, turn it OFF again and test your form.

    Give it a try and let us know how it goes.