Form Submissions Disappeared on Jotform Tables

Olá,

Estou entrando em contato, pois as respostas de um dos formulários da empresa sumiu do Tables. haviam 24 respostas no formulario de Visto de Turista Americado e todas sumiram, mesmo colocando o formulário na busca não estou achando.

Gostaria de uma solução o mais breve possível.

At.te
Marcia

Hi Marcia,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Portuguese language, we can forward your ticket to our Portuguese Team; However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. I went ahead and escalated this issue to our Developers. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thank you for your patience.

Hi Mary,

Sorry for writing in Portuguese; I thought you also had a team in Brazil. We can continue the conversation in English to improve our communication.

As a consular process consulting firm, we use Jotforms to obtain a basis for completing DS160 for a nonimmigrant visa applicant and other procedures at USCIS.

Then, yesterday, we had this problem, and one of our forms (US Nonimmigrant Visa) disappeared utterly as if it had never existed in the system; it also disappeared from the website and the IOS ell.

I hope you can help me with this because we pay Jotforms to improve our workflow, and now I will have to ask our customers to fill in the form again, and they don't like that.

So please answer me, positively or negatively, to know how to proceed.

Atenciusly,

Marcia

Hi Marcia,

Thanks for getting back to us. I'm really sorry that this is happening. I can see that my colleague has already escalated this issue to our Developer's team. We will circle back to this thread once we receive an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Marcia,

Thanks for patiently waiting. When I check the Table of the mentioned form, I didn't encounter any issues. The Table is loading successfully. This may be a temporary issue. Therefore, could you please try to access the Table again and let us know if the issue still persists?

Kind Regards,

Hi Akin,

It's all ok in the Table now. Thanks for the assistance.

At.te

Marcia