Missing field in the Email Notification

Boa tarde,

meu formulários https://form.jotform.com/DesktopSigmanet/incidentes-gpon não está trazendo todos os campos na resposta do e-mail.

A configuração dele está correta, por exemplo aqui consta o número do Ticket, porém na resposta não chega.

chega assim:

poderia verificar, por favor, o problema está ocorrendo desde 06/07/23.

Hi DesktopSigmanet,

Thank you for reaching out to Jotform Support. Our Portuguese support is currently not available so we'll respond to you in English but if you prefer to receive assistance in your native language, let us know.

I was able to replicate the issue on a cloned version of your form. To fix this, we need to delete the form's Email Notification and add it back. Let me show you:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Click on Emails in the menu on the left side of the page.
3. Hover your mouse over the Email Notification and click on the Trash Can icon.
4. After deleting it, click on Add an Email
5. Select Email Notification and click on Save.

Reach out again if you need any other help.

Bom dia,

Fiz o procedimento informado, e continua com o mesmo erro.

o número do ticket não aparece

Hi DesktopSigmanet,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I saw that your form does not have the field Número do Ticket with the Unique Name {numeroDo} as seen in the current Notification Email. Please see the screenshot below:

I tried searching the field and there are no similar labels to Número do Ticket.

But, I did see another hidden field labeled Ticket# with the unique name {ticket52}.

Is this the ticket number that you want to be presented in the notification email? If so, you can just change the field's unique ID in the notification email from {numeroDo}  to {ticket52}. Let me show you how:

1. In Form Builder, click on Settings in the orange navigation bar at the top of the page.

2. Click on Emails on the left menu.

3. Select the Notification Email and click on the pencil icon to edit.

4. Change the unique id of the field Número do Ticket from {numeroDo}  to {ticket52}.

That's it. You will be receiving a notification email with whatever field value is set.

If by any chance, you want to have a random number generated into the form and display it as a ticket number, you may make use of the Unique ID Widget. Here's how:

1. In Form Builder, click on Add Form Element menu on the left side of the screen.

2. Go to the Widgets tab and search for Unique ID.

3. Drag and drop the widget into the form.

4. Set the widget's details on the Widget Settings panel on the right.

5. Next, to add it to the form, you can delete the notification email and create a new one as suggested by my colleague, Billy or you can just edit the unique ID as per my instructions above.

Give it a try and let us know if you need any help.

Boa tarde,

O problema era os acentos na identificação dos campos, depois que retirei resolveu .