Retirar Cartão de Crédito da Conta

Olá,

Assinamos o Plano Bronze para usar um mês e não vamos precisar renovar.

Por motivos de segurança, gostaria de retirar o cartão que está na conta, mas não encontrei uma opção para fazer isso.

Conseguem me auxiliar a resolver essa questão?

Obrigado desde já!

Hi Maqinox,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I show that your account is set to downgrade on July 28, 2023. To remove the billing information, the account would need to be canceled. Please can if you would like to cancel the account immediately or follow up once it has been canceled on July 28.

Once we hear back from you, we'll be able to help you with this.