How to download archived messages?

Bom dia,

Estou verificando as mensagens que estao arquivadas e estou tentando baixa-las separadamente por nomes, porem consegui somente baixar 3 arquivos, o restante não baixa.

Hi gruposoeasy,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, your concern is not clear. Can you explain a bit more about the issue so I can get a better idea of what's happening? Were you trying to download messages from your inbox or email?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.