Revision History not working: Lost all changes

  • GrupoPerfect
    Perguntado em 5 de julho de 2023 às 14:39

    Bom Dia


    Fiz muitas alterações hoje em um formulário, em determinado momento apareceu um aviso na tela de erro e que o formulário estava atualizando, isso automaticamente, eu não pedi. Depois desse processo, o formulário retornou desconfigurado. Tentei voltar versões através do histórico, mas o campo que continha os dados dos produtos separados por categorias, não aparecem mais. Aparece na hora de mostrar a versão anterior, quando eu clico para reverter.... não aparece o campo como os dados do produto


    Jotform Thread 5301414 Screenshot
  • Catherine Jotform Support
    Respondido em 5 de julho de 2023 às 15:37

    Hi GrupoPerfect,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We're sorry you're having difficulties getting that feature to work. Before we escalate this issue to our Developer's Team, could you please share the conflictive form's URL so we can check it?

    Once we hear back from you, we'll be able to move forward with a solution.

  • GrupoPerfect
    Respondido em 6 de julho de 2023 às 07:54
  • Rose Jotform Support
    Respondido em 6 de julho de 2023 às 08:53

    Hi GroupPerfect,

    Thanks for getting back to us. Please note that reverting the form back to its previous version will wipe out all the changes you already made after the particular version. Are you able to tell us what warning you get and what changes it did to your form? Can you please explain a bit more about the issue?

    As soon as we hear back from you, we can move forward with a solution.