How to free up my upload space limit?

  • inovarrh
    Perguntado em 5 de julho de 2023 às 11:16
    Já excluir as respostas do Jotform e ainda não foi liberado espaço


  • Kim Jotform Support
    Respondido em 5 de julho de 2023 às 13:28

    Hi inovarrh,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and can confirm and you only have 7.75 GB. Also, FRM-DP_ADMISSÃO-PCE is the only form that has uploaded files in it. To free up space, you have to permanently delete your form submissions with uploaded files. This guide will show you how to do that. It's easy to do. Let me walk you through it:
    1. Open the main tab’s menu using the three-dot icon.
    2. Select Trashed entries.

    Steps to view the trashed entries in Jotform Tables Screenshot 103. In the Trash pane on the right, choose the submissions to delete, then select Delete Forever.
    4. Finally, select Delete in the confirmation dialog.

    Steps to delete trashed entries in Jotform Tables Screenshot 21
    You can also visit this guide to learn more about Jotform's account usage and limits.

    Reach out again if you have any other questions.