How to cancel my subscription?

Como devo fazer para suspender a subscrição?

Hi APPDSI2021,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I checked your account, I saw that you have already scheduled a downgrade to the Starter plan on July 6th, 2023.

Reach out again if you need any other help.

Hi APPDSI2021,

I just wanted to follow up because I saw you renewed your Bronze Yearly subscription on July 5th, 2023, and it was scheduled to be downgraded on July 6th, 2024, your subscription expiration date. Can you confirm if you wish to cancel your subscription on its expiration date or right away?

Keep us updated and let us know if you need any more help.