Não consigo entrar na minha conta

Boa noite!

Não consigo entrar na minha conta, pois esqueci a senha. Já pedi para redefinir minha senha, mas o email para redefinição, não chega na minha caixa. Lembrando que olhei o spam também.

Grato!

Hi A Barreto,

Thanks for reaching out to Jotform Support. Our Portuguese Support is not available so I'll be responding to you in English. If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our Portuguese Support Team but it may take time to receive a reply.

I’m sorry you're having difficulties with your account. Can you please try resetting your password using another browser or the incognito mode of your Google Chrome browser? I would also suggest whitelisting all of Jotform's domains that are listed here to prevent the email from getting filtered. Let me take you through how to reset the password:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Let us know if you have any other questions.