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supansemaPerguntado em 29 de junho de 2023 às 16:40
Prezado (a),
Não estou conseguindo receber respostas no meu formulário. Já apaguei todos os formulários, limpei o armazenamento do formulário em uso e excluí todas as respostas da lixeira. Ainda assim, meu formulário não está aceitando respostas, o que fazer?
https://submit.jotform.com/submit/231438029613655 -
Myla Jotform SupportRespondido em 29 de junho de 2023 às 20:13
Hi supansema,
Thanks for reaching out to Jotform SGive it a try and let us know if you need any help.upport. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I have recalculated your limits. You should be able to receive submissions now. Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.
Give it a try and let us know if you need any help.
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supansemaRespondido em 29 de junho de 2023 às 20:54
O Problema foi resolvido, obrigada
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supansemaRespondido em 16 de julho de 2023 às 12:13
Prezado (a),
Liberei espaço no meu formulário, excluí algumas as respostas e ainda assim, aparece a mensagem abaixo, o que fazer?
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Eiron_O Jotform SupportRespondido em 16 de julho de 2023 às 14:21
Hi supansema,
Thanks for using Jotform. I've cleared your form caches to refresh the data. Your forms should be working now.
Reach out again if you need any more help.