Billing: Refund unused subscription

Boa noite:

Eu fiz a renovação da assinatura em 24/06/2023, contudo, foi cobrado o valor do plano prata anual, quando eu queria, na verdade, o mensal.

Já alterei o plano nas configurações. Gostaria apenas que o valor restante faturado fosse estornado para o meu cartão de crédito.

Cássio

Hi Cassio,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I need a bit of time to look into this.

Once I have an update, I will circle back to this thread to let you know.

Hi Cassio,

Thanks for patiently waiting. We have successfully processed a prorated refund equivalent to the number of days and months that you will no longer use the Silver Yearly plan. The refund will be posted on your account in 7-10 business days depending on your bank's refund policy.

Let us know if there’s anything else we can do for you.