Emails de notificação não chegam

Boa tarde!

As notificações por email não estão chegando. Estavam funcionando hoje mais cedo, mas depois parou. mesmo após eu duplicar o formulário, os emails nao chegam.

https://form.jotform.com/231763716291661 - link do formulario

voces podem me ajudar?

Hi docs.comercialvirtualis,

Thanks for reaching out to us for help. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Portuguese language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

When I checked the email logs I found out that the notification emails from today are being sent from your own email server through SMTP. The emails from today were indeed false. Here's a screenshot of one of the failed emails in the logs:

Please note that when the sender email of an email alert in a form is set to be sent via SMTP, it is not being sent from our server but from the SMTP server. I would suggest that you check the status of the emails with your IT/Admin or with your email service provider to see what happened to the email notifications sent through your form submissions. In the meantime, you can use noreply@jotform.com as your sender email.

Let us know if there’s anything else we can help you with.