Reports: an unexpected error occurred

  • Emanuel_Lucas
    Perguntado em 23 de junho de 2023 às 10:41

    Bom dia

    A função relatórios não funciona. Fiz a assinatura achando que poderia ser esse o problema, porém continua com "Um erro inesperado ocorreu".

    Teria alguma previsão para normalizar o problema?

    Obrigado

    Jotform Thread 5270704 Screenshot
  • Charlie_Ma
    Respondido em 23 de junho de 2023 às 12:50

    Hi Lucas,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Spanish language, we can forward your ticket to our Spanish team. However, please note that it could take longer to receive a response.

    With that being said, let me assist you with your request. Upon testing your form's submissions table, I wasn't able to replicate the problem. The submissions table gets loaded regularly, as well as the report. If you're still experiencing this, can you test from a different browser, or from an incognito window and let us know if the problem persists?

    Keep us updated and let us know if you need any more help.