Remove Captcha on the Form

  • vivixymends
    Perguntado em 21 de fevereiro de 2025 às 08:40

    Quero remover/tirar o recaptcha depois de enviar o formulário

  • Kyle Jotform Support
    Respondido em 21 de fevereiro de 2025 às 11:37

    Hi Victoria,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question,If a CAPTCHA appears when you submit the form, it's likely because our anti-spam system has been triggered. This feature helps reduce spam submissions by requiring CAPTCHA verification. Typically, it shows up when our system detects multiple submissions from the same IP address in a short period of time.

    I've gone ahead and whitelisted the form. Can you go ahead and try it again and let us know how it goes?

    Reach out again if you need any more help.

  • vivixymends
    Respondido em 21 de fevereiro de 2025 às 12:10

    Eu quero remover esse captcha. Nao quero que apareça mais

  • Kyle Jotform Support
    Respondido em 21 de fevereiro de 2025 às 12:16

    Hi Victoria,

    I understand that you want to remove the CAPTCHA completely. The CAPTCHA is an anti-spam feature that helps us keep your forms secure. However, I have whitelisted your form, which should prevent the CAPTCHA from appearing in most cases.

    If the CAPTCHA still appears, it could be due to unusual activity from certain IP addresses. Can you share with us the IP address for us to check?

    Once we hear back from you, we'll be able to help you with this.

  • vivixymends
    Respondido em 21 de fevereiro de 2025 às 15:04

    192.168.3.204

  • Kyle Jotform Support
    Respondido em 21 de fevereiro de 2025 às 15:08

    Hi Victoria,

    I've gone ahead and whitelisted the IP address.

    Let us know if there’s anything else we can do for you.

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