NÃO APARECE NO PDF A RESPOSTA DO BOX

  • admnmelo1983
    Perguntado em 4 de fevereiro de 2025 às 13:59

    Boa Tarde,


    Em todos os meus pdfs não o box vem com resposta vazio, só a linha não atende que fica visível no box quando é marcada, gostaria de saber como posso corrigir esse problema, poderia me ajudar por favor.

    Jotform Thread 23800381 Screenshot
  • Joseph Jotform Support
    Respondido em 5 de fevereiro de 2025 às 06:36

    Hi Adriano,

    Thanks for reaching out to Jotform support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I've cloned and tested your form and I could replicate the issue, even if all the rows are required and filled, some answers are missing in Tables and the submission PDF.

    NÃO APARECE NO PDF A RESPOSTA DO BOX Image 1 Screenshot 50

    NÃO APARECE NO PDF A RESPOSTA DO BOX Image 2 Screenshot 61

    Instead, in the notification email, all the answers are reported correctly.NÃO APARECE NO PDF A RESPOSTA DO BOX Image 3 Screenshot 72

    Also, in Inbox all the answers are correctly shown.NÃO APARECE NO PDF A RESPOSTA DO BOX Image 4 Screenshot 83

    Since I could replicate the issue, I've created a ticket and escalated it to our Developer's team. We'll update you on this thread as soon as we hear back from them.

    In the meantime, let us know if you need any other help.

  • Theo Jotform Support
    Respondido em 11 de fevereiro de 2025 às 05:55

    Hi Adriano,

    Thanks for patiently waiting. After further investigation, I've come up with a solution that might fix the issue you're having. While checking through the Input Table Properties in your Form, I saw that you've entered spaces at the end of the column names. Removing these spaces should help you to overcome the issue. Let me show you how to do it:

    1. In Form Builder, hover your mouse over Input Table Element and click on Gear icon.
    2. In the menu that comes up on the right side of the screen, select Fields tab.
    3. Then, under Columns, scroll down, click on Column Names and remove the space at the end.

    NÃO APARECE NO PDF A RESPOSTA DO BOX Image 1 Screenshot 30 Check out the screenshot below to see the result:

    NÃO APARECE NO PDF A RESPOSTA DO BOX Image 2 Screenshot 41Give it a try and let us know how it goes.

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