Cancelar Assinatura

Olá!

Solicito cancelamento da minha assinatura, a qual foi renovada ontem automaticamente.

Att.,

Adriano Almeida

Cofo Tech

Hi cofotechbr,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. Or, you can request a refund for your latest invoice, just fill out our Refund Request form. Our relevant team will reach out via email once they’ve reviewed your request. After investigating, you’ll receive an update from our team. If your refund is approved, your account will be downgraded to the Starter (Free) Plan.

Reach out again if there’s anything else we can help you with.