O total de envios não está mostrando números corretos?

Boa tarde!

Realizei o download das respostas dos meus formulários, e fiz a exclusão dos mesmos, para poder não ultrapassar o limite estabelecido, porém no status não houve atualização para o valor real das respostas, conforme as imagens:


Total de respostas: 337


Aqui, total de envios: 494.

Poderia realizar a atualização, por favor.

Hi Rodrigo,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've made adjustment in your account and your total submissions now is already refreshed and showing 337 / 500.

Let us know if there’s anything else we can help you with.