Esclarecimento sobre os limites de formulário para o plano Starter (gratuito).

O Plano básico (gratuito) tem 5 formulários por mês ou quando atingir 5 esgota definitivamente? Pois neste mês tivemos 2 preenchimentos/envio hoje (1 de cliente e 1 de teste), mas constam 3 de 5.

Hi sp596imoveis,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the Starter (Free) Plan lets you have up to 5 active forms at any time, not just per month. The number of submissions doesn’t affect this limit. Submissions count towards your monthly limit of 100. If you have 3 active forms, you can still create two more.

We have a guide on Understanding Your Account Usage and Limits that you can check out.

Reach out again if there’s anything else we can help you with.

ok, obrigada!