Informações sobre pagamento

Após a compra do plano, não ficou claro se o valor é em real, gostaria de saber qual a moeda utilizada e se, em caso de não ser R$ (real), se consigo cancelar, sem perder meus dados.

Hi febremaculosapesquisa,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the currency used in the subscription payment is in US Dollars (USD). And yes, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.

Olá Fabiana,

Para evitarmos confusão nos assuntos de cancelamento e estorno de pagamento, eu movi a sua pergunta sobre o reembolso aqui.

Nos informe se houver algo mais em que possamos ajudar.