Condição SE/ SENÂO no Fluxo de Trabalho

Por favor, estou tentando criar um fluxo de trabalho que quando for o dia de HOJE, um e-mail é disparado. Mas eu fiz o teste, e não funcionou. Como resolver por favor?

Hi Gabriela,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We appreciate your patience while we work on a solution.

Hi Gabriela,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, about the Condition your created on your Workflow that is not working. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. As a workaround, we can add another Date Picker element that is set to the current date to trigger the Email. Let me show you how:

1. On your Form Builder, click on Add Element and select Date Picker.
2. Click on the gear icon and go under the Options tab and set Default Date to Current.
3. Next on the Advanced tab, toggle on the Hide Field.
4. Now, copy the Conditions below on your Workflow then click Save:

Give it a try and let us know how it goes.

Boa tarde! Eu fiz como você falou e inicialmente estava funcionando, mas então criei uma nova condição para caso o pagamento não tenha sido efetuado, veja abaixo, e ele me retorna os dois e-mails sem respeitar a data informada no lembrete de vencimento.

E agora nem voltando a ter apenas o fluxo do lembrete de vencimento está funcionando.

Hi Gabriela,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Gabriela,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I did notice that the branches on your Workflow are results from different fields. As long as those fields meets the If/Else condition outcome, then the email you set up to it will be sent accordingly. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

It would also help us if you can share with us a screen recording of your test so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Olá, bom dia! Tudo bem?

Não está funcionando realmente. Se eu coloco uma data diferente de hoje para o LEMBRETE DE VENCIMENTO, o e-mail é enviado erroneamente.

Hi Gabriela,

I've checked out the screenshot you shared with us. Allow me some time to check on this, and I'll get back to you as soon as possible.

Thanks for your patience and understanding, we appreciate it.

Hi Gabriela,

I've got an update on your request. When I selected another date than current date so in my testing I entered 26/12/2024, I could not replicate an issue. I was able to receive the correct email. Let me share the screenshots below:

Give it a try and let us know how it goes.

Sim, mas é justamente isso que estou falando. Você fez o teste colocando o LEMBRETE DE VENCIMENTO para o dia atual, e ai é óbvio que vai funcionar, é o que estou falando há dias aqui. Faça o seguinte, coloque o vencimento para 26/10/2024 e o lembrete para 23/10/2024 e você irá receber os dois e-mails. O mesmo vale se colocar por exemplo, vencimento em 10/01/2025 e lembrete de vencimento em 07/01/2025 e ai verá o problema.

Veja abaixo que este e-mail não deveria ter sido enviado, pois o vencimento fala de uma data passada.

Hi Gabriela,

To clarify, you're saying that the reminder email is being sent even though the expiration date has passed. This certainly should not happen, as reminders are meant to trigger before a due date, not after it. Can you confirm if this behavior occurs across all forms or only specific ones? Make sure that the Send Reminder Emails settings are properly configured and verify if the issue persists across multiple scenarios, including different due and reminder date combinations. Check system logs to identify the conditions triggering reminders, and review any custom scripts or integrations for conflicts. If conditional logic is applied, revalidate it to ensure proper functionality.

Keep us updated and let us know if you have any other questions.

Olha, agradeço a sua atenção, não é culpa sua, mas veja desde quando estou tentando fazer um simples fluxo de trabalho sem sucesso. Eu não sei se não funciona em outro formulário, sei que não funciona onde eu preciso que funcione. O jeito é usar outra ferramenta realmente, vocês tentam, mas NADA funciona como se espera.

Hi Gabriela,

If you're trying to send a reminder email based on the date on your form, you can set up a Autoresponder and enable the Send Email Later. Let me show you how:

1. In Form Builder, click on Settings and Emails, then click on the Add Email and select Autoresponder email.
2. Under Email tab, you can customized the content of your email.
3. Next, click on the Advanced tab, and on the Send Email Later option, select the Date Picker Placeholder field. In your form, it is the Lembrete Vencimento field.

Give it a try and let us know how it goes.