Canceling a Subscription and Refund Request

Realizei a compra do Plano Prata e quero realizar o cancelamento. O estorno do valor é feito diretamente no cartão de crédito? Em quanto tempo?

Hi verandahost,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and noticed that you are currently on our Silver plan. First you'll need to Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

After completing the cancellation process, you will need to fill out the Refund Request Form using this link to request a refund. You will then receive a confirmation via email once the Relevant Team approves your request. Your refund will be credited to your credit card ending in 6227 within 4 to 7 days.

Let us know if you need any more help.