Conta Suspensa

Olá por algum motivo minha conta foi suspensa e eu não sei porque. poderiam ver, não é a primeira vez que acontece eu preciso que me digam o que está suspeito

Hi Gabriel,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have forwarded your concern to the relevant team, we will get back to you with an update.

In the meantime, let us know if you have any other questions.

Eu quero é que parem de suspender minha conta, eu nem comecei usar ainda estou só fazendo testes e fica só dando banimento

Hi Gabriel,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve already notified the relevant team about your concern. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding, we appreciate it.

Hi Gabriel,

Thanks for using Jotform. When I checked your account, I saw that it was auto-suspended by our system because your form titled Caixas & Despacho - Checklist - Abertura includes fields to collect sensitive information, which violates our Terms of Use. I’ve removed the offending fields, and reactivated your account. 

Let us know if you have any other questions.

Gostaria de saber o que não é aceito, quais foram os campos sensíveis ? porque aí eu não ativo mais. Se vocês não me falam no que errei, como vou prevenir para que não erre mais ?

Hi Gabriel,

I will need more time to check this with the relevant team, I will get back to you with an update.

In the meantime, let us know if you have any other questions.

Hi Gabriel,

The fields deleted from the form were collecting login credentials, which violates our Terms of Use.

Reach out again if you have any other questions.