Why did my montlhy limit didn't reset it?

  • sbdbrasilia
    Perguntado em 1 de novembro de 2024 às 11:05
     
    Hello, I am unable to receive shipments. We have already started the new month and the free monthly quota has not yet been made available. How does it work?


  • Eduardo Jotform Support
    Respondido em 1 de novembro de 2024 às 11:10

    Hi sbdbrasilia,

    Thanks for reaching out to Jotform Support. Allow me some time to look into it and I'll come back with a solution in a bit.

    We appreciate your patience.

  • Eduardo Jotform Support
    Respondido em 1 de novembro de 2024 às 12:27

    Hi sbdbrasilia,

    We appreciate your patience. I took a look at your request and the November limits are now set. Your account is no longer with Overlimit status.

    Let us know if there's anything else we can assist you.


  • sbdbrasilia
    Respondido em 1 de novembro de 2024 às 14:47

    Thank you!!!

  • sbdbrasilia
    Respondido em 1 de novembro de 2024 às 15:21
     
    We are still unable to register via the form. This message appears:

    You've run out of sslSubmission quota!

    This form has exceeded its allocated quota.

    • 100 Monthly Signed Documents
    • 1,000 Monthly Submissions
    • 1 GB Available Space
    • 25 Forms
    • 250 Fields per form
    • 10,000 Submission Storage
    • No Branding


  • Mark Alan Jotform Support
    Respondido em 1 de novembro de 2024 às 17:35

    Hi sbdbrasilia,

    When I checked your account usage, it shows that your account limits are refreshed. Here are the details below:

    • Submissions - 0 / 100
    • Uploads - 1.77MB / 100.00MB
    • Payments - 0 / 100
    • Signed Documents - 0 / 100
    • SSL - 0 / 100
    • Form Views - 468 / 1,000
    • Total Submissions - 398 / 500

    I've gone ahead and cleared your form caches to refresh your form. Can you try to log out and log back in?

    Reach out again if you have any other questions.

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