Espaço para upload: preciso comprar mais toda vez que atingir o limite?

  • contato651
    Perguntado em 31 de outubro de 2024 às 08:53

    Vou comprar um plano mas tenho uma dúvida.


    se eu comprar 10GB de armazenamento, após ele encher, preciso comprar mais todas as vezes que chegar no limite ?


    não há como apenas deletar a imagem ?


    pergunto pois no meu formulário sempre há imagens para serem enviadas.


    gostaria de um apoio

  • Waqas Jotform Support
    Respondido em 31 de outubro de 2024 às 09:13

    Hi contato651,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. No, you don't need to purchase extra storage if you reach your storage limit. Either you can wait for a monthly reset or you can delete your upload space. Let me show you how to permanently delete submission data:

    1. From the My Forms page, click on your Form and select the Submissions button on the toolbar above.
    2. In your form's tableselect the related submission and click on the delete button in the upper right corner of the page1661879683 630e45837d81b  Screenshot 10 Screenshot 10

    Note that you'll have to delete them from your trashed entries to delete them from your account permanently. Permanently deleted submission data can no longer be recovered.

    1. Click on the 3-dot icon on your tab name, and click on Trash Entries.
    2. On the menu that will come up on the right, select the submission and click Delete permanently.1661879716 630e45a4ab054  Screenshot 21 Screenshot 21

    Permanently deleted submissions can no longer be recovered. Please consider keeping a backup of your submission data by downloading them as EXCEL/PDF/CSV or integrating your form with Google Sheets so you'll have a backup of your data in the cloud. We also have a guide on How to Download Form Submissions as Excel, CSV, or PDF that you can check out.

    Let us know if there's anything else we can help you with.

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