Problemas de formatação de e-mail

  • FPX_Investimentos
    Perguntado em 30 de outubro de 2024 às 17:23

    Boa tarde, no conteúdo do e-mail coloquei assim:

    Solicitação de Compras

    Data da solicitação: {data}
    {nDe}
    Solicitado por: {nomeDo} - {email}
    Local: {insiraUma4}
    Descrição: {insiraUma}
    Observações: {observacaose}
    Valor total solicitado: {valorTotal}
    Data Limite: {dataLimite}
    Quantidade de orçamentos: {orcamentosRealizados}
    Forma de Pagamento: {formaDe}
    Orçamentos anexados: {anexarOrcamentos}

    Mas quando recebemos no e-mail chega desorganizado como no print em anexo.
    Como arrumar?

    Jotform Thread 20645681 Screenshot
  • Allan Brian Jotform Support
    Respondido em 30 de outubro de 2024 às 20:18

    Hi FPX_Investimentos,

    Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question,  I tried to test your form on a clone and I was able to replicate the issue.

    Problemas de formatação de e mail Image 1 Screenshot 60

    Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. In the menu on the left side of the page, click on Emails.

    3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

    Problemas de formatação de e mail Image 2 Screenshot 71

    Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

    1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

    Problemas de formatação de e mail Image 3 Screenshot 82

    2. Next, select Notification Email.

    Problemas de formatação de e mail Image 4 Screenshot 93

    3. Click on the Recipients tab and enter your email address in the Recipient Email field.

    4. Now, just click on Save and you're done.

    Problemas de formatação de e mail Image 5 Screenshot 104

    Now, you'll get a Notification Email every time a user fills out your form.

    Give it a try and let us know if you need any help.

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