Como faço para recuperar envios perdidos?

  • tchaabaa
    Perguntado em 28 de outubro de 2024 às 10:01

    as respostas de 1 dos meus formulários sumiram , como eu faço para recuperá-las ?

  • Joseph Christian Jotform Support
    Respondido em 28 de outubro de 2024 às 12:08

    Hi Everson,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question. Can you try to check the archived entries on your Jotform Tables to see if the submission is there? Let me show you how to check it:

    1. In Jotform Tables, click on the Three Dots icon in the main tab.
    2. Select Archived Entries from the menu.
    3. In the Archived pane on the right, If any of your missing submissions are listed here, you can select them and then click on Restore.

    Como faço para recuperar envios perdidos? Image 1 Screenshot 30 If the submission isn't in the archived entries, you can also check on the Trashed entries. Here's how

    1. In Tables, click on the Three Dots icon in the tab next to your form's name at the upper left side of the page.
    2. In the dropdown list, click on Trashed Entries.
    3. In the window that comes up on the right side of the page and the submission is there, you can select it and click Restore

    Como faço para recuperar envios perdidos? Image 2 Screenshot 41 Give it a try and let us know if you need any help.

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