Quota excedida

Já limpei os arquivos enviados e mesmo assim continua com a mensagem de quota excedida e não tenho acesso aos formulários.

Hi Demiree,

Thank you for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. The file upload storage of the account is now at 102.75 MB. The form Vistoria has 2149 uploads. You will need to delete the submissions with file uploads to free up space. Please note that deleted submissions are soft deleted and will remain in the system for 30 days in case you will need to restore them. However, if you need to permanently delete submissions right away, then you will to purge them from the trashed entries section of the Jotform Table. Let me show you how:

1. In Jotform Table, click the kebab icon beside the form name and

2. Select Trashed entries.

3. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click Delete Forever.

5. Lastly, click Delete to confirm that submissions will be permanently deleted.

If there are new submissions, what you can do is to download the submissions first prior to deleting them. You can download your data from Jotform Tables in CSV, Excel, or PDF format. Let me show you how:

1. On your My Tables page, next to the form with the submissions you want to see, click on View Table.

2. Hover your mouse over the Download All button on the right side of the page. 

3. Now, choose CSV, Excel, or PDF format and download your data.

Let us know if you need any other help.

*hello,*
*I checked and there are no exceeded options as can be seen in the attached
*---*
*AFS PHOTO http://afsphoto.com.br <http: />*
Whatsapp: (31)97354-3544 <http:>
Belo Horizonte - MG
<https:>[image:
Instagram] <https:>
<https:>
Em sex., 25 de out. de 2024 às 18:37, Jotform <noreply>
escreveu:
</noreply></https:></https:></https:></http:>...

HI vistoriaafsphoto,

Thanks for reaching out to Jotform Support. Your account usage is within the limit. I checked your forms, and they're all working now.

Reach out again if you have any other questions.

OK.

Thanks

Hi. I sent the data from a form and it gave an error.

The data is gone and the space is occupied.



This error is happening every time.

Hi Demiree,

Do you mean you're getting an error when you submit your form response? If you got an error, submission is not successful, then it will not record your response or the uploaded file. Give us more details about your concern. If you can take a screen recording, this will be very helpful on our end. Save the recording in Google Drive or equivalent cloud storage, and then send us the shareable link.

Also, if you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

the space remains occupied even after deleting everything.

please check.

Hi Demiree,

I have refreshed your Upload Space limit, so it should show the latest count. The error message should no longer appear in your form. Do try to submit a test submission again, and let us know if you need more help.

Reach out again if you have any other questions.