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natalieharris1020Perguntado em 21 de outubro de 2024 às 15:22
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Joeni Jotform SupportRespondido em 21 de outubro de 2024 às 17:35
Hi Natalie,
Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, This error message usually occurs because the Unique Submission feature is enabled on your form. This feature prevents users from submitting the form multiple times using the same browser and IP address. Let me show you how:
- In Form Builders, click Setting on the orange navigation bar.
- Under the Form Settings, click on the Show More Options button and scroll down to the Unique Submission.
- Click the dropdown arrow and select No Check.
Give it a try and let us know how it goes.