A conta foi suspensa

Boa tarde, estava fazendo um formulário para cadastro, alguma coisa aconteceu e minha conta foi suspensa. Meu usuário é edson.protegemosseguros@gmail.com

Necessito que seja reativada.

Eu tenho uma corretora de Seguros. Estava começando a criar um formulário para guardar o meu códigos de acesso as SEGURADORAS que sou credenciado, pois sempre esqueço. Como Nome de usuário, email e senha. Seria um formulário privado somente para mim e um outro técnico. Quando coloquei o terceiro campo a minha conta foi suspensa. Gostaria de REATIVAR, pois estou em faze de teste para adquirir um plano para mim.

Meu nome de usuário é o meu email.

edson.protegemosseguros@gmail.com

Muito obrigado

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I have an insurance brokerage. I was starting to create a form to save my access codes for the INSURANCE COMPANIES I am accredited with, because I always forget them. Such as username, email and password. It would be a private form for only me and another technician. When I entered the third field, my account was suspended. I would like to REACTIVATE it, because I am in the testing phase to acquire a plan for myself.

My username is my email.

edson.protegemosseguros@gmail.com

Thank you very much

Did you suspend my account and automatically increase the amounts?

Is it possible to give a discount to return to the previous SILVER price?

Or a discount COUPON, for the previous SILVER price?

I had a 50% discount on the annual SILVER plan

Thanks

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Did you suspend my account and automatically increase the prices?

Thank you

Hi Edson,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll reach out to the Relevant Team right now and see if they have any idea of what's going on and when it'll be fixed. I'll get back to you as soon as I can.

As for your other question, I've moved that to a new thread. You can check that out here.

Thanks for your patience and understanding, we appreciate it.

Hello, good evening

I'm waiting for my account to be unblocked.

Do you have a timetable for releasing my account?

Thank you

Hi Edson,

Unfortunately, we can't provide an ETA on when can this be fixed. Rest assured that as soon as we hear back from the relevant team, we’ll update you here on this thread.

In the meantime, let us know if you have any other questions.

Hi Edson,

Thanks for using Jotform. When I checked your account, I saw that it was auto-suspended by our system because your form titled Car Insurance Quotation Form includes fields to collect sensitive information, which violates our Terms of Use.  For us to lift the suspension, we’ll need your confirmation to remove the relevant fields from your form.

Once we hear back from you, we’ll be able to help you with this.

Good morning

I undertake to remove the fields mentioned in the "car insurance quotation form".

Just unblock it so I can do that

Thank you

Olá Edson,

Agradecemos sua confirmação. Removi os campos necessários e também removi a suspensão da sua conta. Você pode voltar a utilizar sua conta normalmente.

Permanecemos a disposição,

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Hi Eduardo

How do I restore the ORIGINAL form, just the "Car Insurance Quotation Form"?

Thank you

Olá Edson,

Movi sua nova pergunta para um novo tópico e lhe auxiliei com ela aqui.

Permanecemos a disposição.