Como cancelar a assinatura do meu plano?

Houve a cobrança da anuidade de 2025, porém eu não tenho interesse em continuar com assinatura. Na realidade nao sabia que estava em recorrência.

Vocês conseguem estornar por favor?

Hello RatsboneMagri,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your Bronze Monthly subscription has automatically renewed. If you no longer need the Bronze Monthly plan, let me walk you through how to cancel your subscription:

1. Click your avatar in the upper right of the home page.
2. Select Settings from the menu.
3. Go to the Billing page.
4. Click the Change Plan button. 
5. Click the Downgrade option under Starter (Free).
6. Follow the onscreen instructions to complete the process.

Keep in mind that cancelations don't take effect until the end of the paid period, which means that your plan will remain active and usable until the end of the current billing cycle.

Let us know if you need any more help.

Essa cobrança deve ser CANCELADA.

Não concordo em pagar 2 mil reais por algo que não vou usar.

Quero o estorno do meu pagamento

Hi RatsboneMagri,

To request a refund for your most recent invoice, please click this link and fill out the form. After reviewing your request, a team member will email you. Once the refund is processed, your account will be downgraded to the Starter Plan.

That's it. Let us know if you have any other questions.