PAGAMENTO JOTFORM

Prezados,

estou tentando assinar o plano prata mensal, todavia ao inserir os dados do meu cartão de crédito e iniciar o pagamento. Aparece a seguinte mensagem. O que pode está ocorrendo?

Hi Supan,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked our system, I did not see any payment attempts made to upgrade your account. I forwarded this to our Billing Team.

Once we hear back from them, we will circle back to this thread to let you know.

Hi Supan,

I received an update from the Billing Team that the payment attempts that you've made have been reset. You may try upgrading your account again. Let me show you how:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. 

Let us know if you need any more help.