Atualização da conta, mas o limite mensal não é redefinido

Bom dia

O pagamento mensal foi feito porém a contagem de respostas enviadas não foi reiniciada. Necessito fazer envios e o limite acumulado no mês anterior não foi zerada. Peço esclarecimentos a respeito.

Grato,

Paulo Hideo Nakamura

Hi Paulo,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, We've had an update that the monthly limit now resets based on the day you created the account. If you hit your submission limit, you can either wait for the counter to reset or upgrade your account to increase your account limit. In your case, I can see that you've already on Gold plan, so you can wait for the monthly counter to reset. You can view the start date of your next limit reset period under your account settings. Let me walk you through it:

1. On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.

2. In the menu that comes up, click on Settings.

3. Next, go to the Usage tab to see your monthly limit reset date.

Give it a try and reach out again if you have any other questions.

Arslan
O que eu devo fazer pois preciso usar amanhã
Em qua., 9 de out. de 2024 às 11:22, Jotform <noreply> escreveu:
</noreply>...

Hi Paulo,

 You can upgrade to Enterprise plan to increase your submission limit. Regular account have the maximum limit of 10,000 per month. If you need more than that, you can try the Enterprise plan. Contacting our Enterprise Sales Team is easy, you can fill out this form here and someone from the Enterprise Sales Team will get in touch with you to discuss the features and price.

Reach out again if you have any other questions.