Wie aktiviere ich deaktivierte Formulare?

  • MartinsLuciano
    Perguntado em 8 de outubro de 2024 às 08:07

    Tivemos diversos relatos de pessoas que tentaram subir formulários, porém a plataforma está como não disponível, conforme imagem anexa.

    Os relatos começaram ontem a noite, por volta das 22:00 e continuam até o presente momento 09:05.

    Wie aktiviere ich deaktivierte Formulare? Image 1 Screenshot 20

  • Jovito Jotform Support
    Respondido em 8 de outubro de 2024 às 08:45

    Hi Luciano,

    Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, can you provide us with the form link so we can check it on our end? Can you give us some more information about the issue so we can check it further?

    Once we hear back from you, we can help you with this.

  • MartinsLuciano
    Respondido em 8 de outubro de 2024 às 10:55

    We have had several reports of people trying to upload forms, but the platform is unavailable, as shown in the attached image. The reports began last night, around 10:00 pm and continue until now at 9:05 am.

  • Jovito Jotform Support
    Respondido em 8 de outubro de 2024 às 11:21

    Hi Luciano,

    Can you share the form link so we can check it on our end? We have a guide on how to get it from your form. Once we have this information, we can check the issue and let you know how to resolve it.

    Once we hear back from you, we'll be able to move forward with a solution.

  • MartinsLuciano
    Respondido em 9 de outubro de 2024 às 13:45
  • Silvano Jotform Support
    Respondido em 9 de outubro de 2024 às 14:42

    Hi Luciano,

    When I cloned and tested your form, everything was working properly. I was able to submit the form without getting an error. Here's a screencast of my result:

    Wie aktiviere ich deaktivierte Formulare? Image 1 Screenshot 20

    As a precaution, I have cleared your form's cache to refresh your forms. Can we make a test submission directly to your form to see if we can replicate the issue?

    Once we hear back from you, we'll be able to help you with this.