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mariliasantoscolorPerguntado em 7 de outubro de 2024 às 21:18
Esse formulário não envia e só fica carregando
https://www.jotform.com/draft/01926981beb67ea7b4a84fba1a5511f410a4 -
Rene Jotform SupportRespondido em 7 de outubro de 2024 às 22:14
Hi Marilia,
Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, when I checked the link you shared, it brought me to a submission draft, and I wasn't able to locate the source form. To confirm, are you referring to this form? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
I cleared your form caches to see if this would correct any unnecessary errors in the form. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.
Give it a try and let us know how it goes.