Conta suspensa

  • Renan
    Perguntado em 3 de outubro de 2024 às 16:57

    Boa tarde gostaria de recuperar meu acesso que foi bloqueado

  • Rene Jotform Support
    Respondido em 3 de outubro de 2024 às 17:56

    Hi Renan, 

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named 'Onboarding Consultor de Vendas' that was tagged as form phishing. We found that the word 'senha' is included, which triggered our system to suspend your account as it translates to 'password'. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    Conta suspensa Image 1 Screenshot 20

    We did check your form and removed the offending word from it, and have reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.