Erro de tamanho de imagem no envio do formulário.

Como corrigir este erro?

https://form.jotform.com/242622494582562

Hi Filipe, 

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question. It seems that the image(Bilhete.jpg) you are trying to upload is smaller than the minimum required size, which is 50.00 KB, while the file you uploaded is only 32.00 KB. To resolve this issue, you need to upload a different image which should be more than 50.00 KB in size, and then try again.

Reach out again if there’s anything else we can do for you.

Obrigado pela instrução é tão óbvia que por causa da frustração nem reparei.

Mas me parece estranho porque o peso da minha imagem é superior a 50 kb (575 kb )

Hi Filipe, 

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.