Erro na notificação por email

  • processoscasa
    Perguntado em 1 de outubro de 2024 às 09:31

    Bom dia,



    Tenho um formulário em que cada submissão encaminha por email dados do pedido.


    No entanto, o arquivo em que fazem o upload não vem no email. Existe alguma limitação?



  • Arghya Jotform Support
    Respondido em 1 de outubro de 2024 às 10:35

    Hi processoscasa,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in your language, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Let me get back to your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Erro na notificação por email  Image 1 Screenshot 20

    Yes, there is a limitation, you can not send attachments more than 5MB. However, if the attachment is more than 5MB, it will not be sent to their email. Also, you can create an SMTP to fix this issue. 

    Let us know if you have any other questions.