Erro "Não disponível" aparece ao enviar o formulário

Boa tarde!

Estamos com problemas hoje para recebermos respostas no formulário, ao clicar para enviar as respostas, aparece a mensagem de "Não disponível". Poderiam verificar por favor se está com alguma instabilidade?

Hi Joao,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now going back to your question, this issue has been solved by our Relevant team, so it should all be working fine now. Can you give it a try and see how it goes?

Reach out again if you need any other help.

Thank you for your feedback, but the error still persists for some shipments.

Hi Joao,

I see that you have multiple forms in your account. Can you please share the URL of the form you're having issues with so we can replicate the problem on our end? Also, have you tried clearing your browser's cache or using a different browser or incognito mode when submitting the form? I've gone ahead and cleared your form caches from the backend as an additional precaution.

As soon as we hear back from you, we can move forward with a solution.

Hi,

This is the URL of the form we're having issues.

https://form.jotform.com/230814680719056

Hi Joao,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try again and see how it goes? Before you do, clear your browser's cache and cookies first. You can also use Incognito or a different browser for this. If you're using a mobile browser or the Jotform Mobile app, close and reopen it, and then test the form again. I've cleared your Form Caches to refresh the data. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know if you have any other questions.

See in the print below that the last log we have from September 30th is at 6:12 pm, however there were several submissions until 11:13 pm. Would it be possible to reprocess these files?

Hi Joao,

Can you confirm if the issue about your form not submitting is now working as expected? If not, let us know so we can continue on helping you out with it.

As for your other question, I've moved that to a new thread. You can check that out here.

Keep us updated and let us know if you need any more help.