Form users are not receiving the autoresponder email

  • Mestre_Ana
    Perguntado em 30 de setembro de 2024 às 06:21
    Hello. Yes, I am already receiving notifications, but I think that whoever fills out the form is not receiving the automatic email.Thank youAna Manuel MestreNo dia 30/09/2024, às 09:27, Jotform <noreply@jotform.com> escreveu:
  • Israel Jotform Support
    Respondido em 30 de setembro de 2024 às 06:28

    Hi Ana,

    Thanks for reaching out to Jotform Support. Could you please verify which forms the responders didn't receive the email from the Autoresponder? When I cloned and tested your Yoga Outubro. I received the autoresponder email. Take a look at the screenshot below to see my results:

    Form users are not receiving the autoresponder email Image 1 Screenshot 20

    Please confirm the email addresses that didn't receive the email, so we can investigate.

    Once we hear back from you, we'll be able to help you with this.