Caixa de entrada: o histórico do fluxo de aprovação não aparece.

  • Virtualis
    Perguntado em 26 de setembro de 2024 às 15:05

    Olá, meu histórico de fluxo de aprovação dentro do inbox só está aparecendo na aba do que está "aguardando". De uma hora pra outra parou de aparecer na caixa de entrada e alguns só aparecem quando clico em "ação exigida". isso está acontecendo com mais de um formulário.


    Caixa de entrada: o histórico do fluxo de aprovação não aparece Screenshot 20

  • Jerlan Jotform Support
    Respondido em 26 de setembro de 2024 às 18:44

    Hi Virtualis,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

    About the issue, When I cloned and tested your form, the same thing happened for me. I have forwarded this to the Relevant Team. If there are any updates, we’ll circle back to this thread and let you know.

    Thanks for your patience, we appreciate it.

  • Jerlan Jotform Support
    Respondido em 26 de setembro de 2024 às 19:02

    Hi Virtualis,

    When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. We’ll get back to you as soon as we have an update.

    We appreciate your patience while we work on a solution.

  • Burak Jotform Developer
    Respondido em 27 de setembro de 2024 às 02:36

    Hello,

    Thank you for your understanding and patience. The issue should be temporary and be resolved. 

    Please take a moment to verify and let us know if you need further help.

    Thank you.