Conta suspensa

  • Wesley Landim Parra
    Perguntado em 26 de setembro de 2024 às 10:56

    Solicito o desbloqueio do meu usuário.

  • Adrian Besilla Jotform Support
    Respondido em 26 de setembro de 2024 às 11:39

    Hi Wesley,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account and found that it was auto-suspended by our system due to your form named Notificações relacionadas a material/medicamentos/equipamento - FPA that was tagged as phishing. We understand that this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts showing suspicious forms must be suspended immediately. 

    If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Provide any document that will support your claims.

    Send these things above to reviewers@jotform.com with Thread #19417721 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Wesley Landim Parra
    Respondido em 26 de setembro de 2024 às 13:04

    este é um modelo de formulário que gostaria de usar para testar a automação da ferramenta. pode excluir ele e desbloquear a conta.

  • Kelvin Jotform Support
    Respondido em 26 de setembro de 2024 às 13:42

    Hi Wesley,

    I've deleted your Notificações relacionadas a material/medicamentos/equipamento - FPA form and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.