diminuir o upload

Bom dia gostaria de diminuir o upload pois passei do limite exclui um ano inteiro de envios e não diminuiu sequer 1 kb no que já enviei, como falo isso?

Hi iracemamalta,

Thank you for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the account and the file upload storage is at 660.16 MB. The forms Movimentação de Chromebook has 762 submissions with 647 uploads, Solicitação de prova substitutiva has 448 submissions with 347 uploads, Formulário de atendimento de alunos e responsáveis with 4436 submissions with 156 uploads.

You will need to delete the submissions with file uploads to free up space. Please note that deleted submissions are soft deleted and will remain in the system for 30 days in case you will need to restore them. However, if you need to permanently delete submissions right away, then you will to purge them from the trashed entries section of the Jotform Table. Let me show you how:

1. In Jotform Table, click the three dots beside the form name and

2. Select Trashed entries.

3. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click Delete Forever.

5. Lastly, click Delete to confirm that submissions will be permanently deleted.

Since there are new submissions, what you can do is to download the submissions first prior to deleting them. You can download your data from Jotform Tables in CSV, Excel, or PDF format. Let me show you how:

• On your My Tables page, next to the form with the submissions you want to see, click on View Table.
• Hover your mouse over the Download All button on the right side of the page. 
• Now, choose CSV, Excel, or PDF format and download your data.

Let us know if you need any other help.