Como enviar um e-mail para diferentes endereços de e-mail com base em uma condição?

  • konjacmassamf
    Perguntado em 20 de setembro de 2024 às 15:14

    Percebi que é possível definir uma condição para que o e-mail destinatário de um mesmo formulário seja alterado. Entretanto, não consegui encontrar onde eu defino os possíveis e-mails ou mesmo onde adicionar mais e-mails. Podem me ajudar?

  • Gian Jotform Support
    Respondido em 20 de setembro de 2024 às 15:42

    Hi konjacmassamf,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, you can create multiple notification email templates if you upgrade to a paid plan and also create email conditions to send these emails to different recipients based on a condition. After you upgrade, you can start adding a new email template. Here's how to do it:

    1. In Form Builder, click on Settings at the top of the page.
    2. Click on Emails on the left.
    3. Click Add email and select Notification or Autoresponder.
    4. You can customize the new email template's subject line and content before clicking the Save button.

    Como enviar um e mail para diferentes endereços de e mail com base em uma condição? Image 1 Screenshot 60

    After clicking Save, the new email template will be added:

    Como enviar um e mail para diferentes endereços de e mail com base em uma condição? Image 2 Screenshot 71

    Next, to send a certain email template to a certain email address based on the user's response, you can add an email condition. Here's how to do it:

    1. In Form Builder, click on Settings at the top of the page.
    2. Click on Conditions on the left.
    3. Select Change Email Recipient from the options.

    Como enviar um e mail para diferentes endereços de e mail com base em uma condição? Image 3 Screenshot 82

    Here are two example conditions for your reference:

    Como enviar um e mail para diferentes endereços de e mail com base em uma condição? Image 4 Screenshot 93

    Como enviar um e mail para diferentes endereços de e mail com base em uma condição? Image 5 Screenshot 104

    We also have a guide about How to Send an Email Based on a User's Answer that you can check.

    Give it a try and let us know if you need any help.

  • konjacmassamf
    Respondido em 26 de setembro de 2024 às 09:05

    Thank you a lot! Any paid plan will allow me to use this feature?

  • Gian Jotform Support
    Respondido em 26 de setembro de 2024 às 09:26

    Hi konjacmassamf,

    You can upgrade any of our paid plans (Bronze, Silver, Gold) to create multiple notification email templates and add multiple email conditions. It's really easy to Upgrade your Account. Let me show you how:

    1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

    Option to upgrade to Silver with an invoicing process Image 1 Screenshot 50 Screenshot 10

    2. On the Pricing page, choose the payment schedule that you prefer.

    3. Choose the plan you want to buy.

    Option to upgrade to Silver with an invoicing process Image 2 Screenshot 61 Screenshot 21

    4. Choose either a Credit/Debit Card or PayPal as the payment method. 

    Option to upgrade to Silver with an invoicing process Image 3 Screenshot 72 Screenshot 32

    5. If you choose the credit card option, enter your credit card details and click Pay.

    Option to upgrade to Silver with an invoicing process Image 4 Screenshot 83 Screenshot 43

    If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. 

    Let us know if there's anything else we can help.