Excluir o envio libera o limite mensal de envios na minha conta?

  • telemetriadentalcomercial
    Perguntado em 18 de setembro de 2024 às 22:10

    Gostaria de verificar a possibilidade de deletar os questionários, ao atingir o limite dos formulários gratuitos do mês e voltar a estabelecer o limite. Ou se somente quando virar o mês é que eles ficam disponíveis

  • Victorino_S Jotform Support
    Respondido em 19 de setembro de 2024 às 02:44

    Hi telemetriadentalcomercial,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. It appears that you have exceeded that monthly submission limit in your account. The monthly submission limit is the total number of entries from all your forms or imports your account can have monthly. A submission is when an entry is successfully created from your form. Also, entries created via Import Data are considered submissions.

    When you hit a monthly limit, you can either wait for your monthly usage to reset or upgrade your account to increase your limits. You can check your monthly usage reset date from your Account Usage page. In addition, deleting and purging monthly submissions, signed documents, or payment submissions will not free up their respective usage count.

    We also have a guide about Understanding Your Account Usage and Limits that you can check out.

    Let us know if you need any more help.