conta suspensa

  • Leticia
    Perguntado em 18 de setembro de 2024 às 10:55

    Minha conta foi suspensa, preciso que reativem por favor

  • Jefferson Jotform Support
    Respondido em 18 de setembro de 2024 às 14:18

    Hi Leticia,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named Formulário para Solicitação de Orçamento GondenPaper that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.