Consulta sobre limite excedido na conta gratuita

Boa tarde, Mesmo com limites em minha conta grátis, não consigo ter mais nenhum acesso?

Hi realizalimp7,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when an account exceeds the limit the account will be set as to Overlimit status and the users will not be able to access and submit the form. When I checked one of your form, it loaded with no issue. Your account is also showing active and not over the limit.

I have also cleared your form cache to refresh the form. Can we ask for more details on the issue you encountered?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.