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campanhabranPerguntado em 17 de setembro de 2024 às 14:01
Estou tentando aumentar o limite de Formulários na minha conta
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Gaud Jotform SupportRespondido em 17 de setembro de 2024 às 16:30
Hi Campanha Bran Campanha Bran,
Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, can you let us know is are getting an error when you are trying to increase the form limits to your account. On the Gold plan, you can have 100 form limits. Currently, you have only used 3 only. Are you referring to the submission limits? If yes, then do note that, when you refer to someone, and they do not sign up for a Jotform account, then you won't receive extra submissions. Can you let us know any other email address that you have referred, and they have signed up, but submission limit has not increased on your account? You can share with us the screenshot from the increased limits section so, we can check again. Let me show you how to access the increase submission limit page:
- On your My Forms page, click on your avatar in the top-right corner.
- Click on the Settings.
- Choose Increase Limits option from the left side of the panel.
- Copy the link and use it when you refer to someone. That's it.
Let us know how it goes.