Conta suspensa

Hi maicomsouza2000,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you please share with us the username, email address, or the link to a form created from the account that you're referring to?

Once we hear back from you, we'll be able to help you with this.

Hi maicomsouza2000, 

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named WEB Family System Form - Hotel Settings and Management Chapeco Head Office that’s breaking our Terms of Use by collecting login credentials.

If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

excluir

Hi Maicon,

We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms with fields that are against our Terms of Use to avoid this kind of thing from happening again.

Let us know if there's anything else we can help you with.